Correcting Payment Entry Errors:

The State Board of Accounts does not allow the deleting of a receipted item.  Therefore, to create an accounting trail that the State Board of Accounts can follow, the system will not allow the deletion of a receipt.  To correct an entry error use the following steps:

1. Find the taxpayer warrant on main warrant screen.
2. Click the Payments tab.
3. Find the payment receipt number that is incorrect.
4. Click the VOID button
5. Click YES to continue with correcting the error; click NO to cancel the process.
6. If you click YES to continue:.
   1. A report will generate displaying the original receipt and the correcting receipt.

NOTE: Once you are done with this process, if you are also using the ATWS Cash Book, a report will print out.  This report should be given to the Cash Book support person so that person can also VOID the receipt in the Receipting System.  See “Void Existing Receipt” in Cash Book FAQ.